Ordering Up Gimlet for Data Mining Success.
The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.
Gardner, Susan and Simon, Ken, "Ordering Up Gimlet for Data Mining Success." (2010). LMU Librarian Publications & Presentations. 72.