Ordering Up Gimlet for Data Mining Success.

Authors

Susan Gardner, Loyola Marymount UniversityFollow
Ken Simon, Loyola Marymount UniversityFollow

Document Type

Conference Presentation

Publication Date

8-1-2010

Abstract

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

Repository Citation

Gardner, S., & Simon, K. (2010, August 1). Ordering Up Gimlet for Data Mining Success [Conference Presentation]. RUSA (Reference &User Services Association) Reference Renaissance Conference.