Ordering Up Gimlet for Data Mining Success.
Document Type
Conference Presentation
Publication Date
8-1-2010
Abstract
The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.
Original Publication Citation
Gardner, S., & Simon, K. (2010, August 1). Ordering Up Gimlet for Data Mining Success [Conference Presentation]. RUSA (Reference &User Services Association) Reference Renaissance Conference.
Digital Commons @ LMU & LLS Citation
Gardner, Susan and Simon, Ken, "Ordering Up Gimlet for Data Mining Success." (2010). Librarian Publications & Presentations. 72.
https://digitalcommons.lmu.edu/librarian_pubs/72
